Shipping policy

The prices of the products presented on the website are always considered in Euros. Prices does include VAT. Only on the check-out page, when a purchase is made, is the total price displayed.

Packaging is not reused.

PORVENTURA reserves the right to change prices without notice. The prices shown at the time of purchase are those applicable to the products.

The transport costs included in the prices should be considered only for Portugal, Lisbon and Porto regions. If the place of delivery is on an island, a remote site or has limited access, a prior contact will be required before processing the order to obtain the shipping price.

If requested by the Buyer, PORVENTURA may separately provide shipping or unloading/delivery services to a floor other than ground zero. The cost of this service will be presented separately.

Currently, for countries outside the European Union (EU), it is not possible to purchase through our website. Use our email info@porventura.eu to get proposals for the UK or North America. For other territories we are dependent on the presence of carriers (DHL, FedEx, TNT) in those countries.

When you buy directly, by email, from a quote or pro forma invoice, payment can be made in one of the following ways: bank transfer, VISA or AMERICAN EXPRESS credit card, Stripe and Paypal (in the last two forms of payment there will be added a fee of 5%).

By making the payment, the Buyer confirms its agreement with these Terms and Conditions, as well as PORVENTURA's Privacy and Data Protection Policy.

The digital records held by PORVENTURA in secure condition are considered as proof of communications, orders and payments between PORVENTURA and the Buyer.

The photographs displayed on the website are merely representative. We recommend that the Customer consults the detailed information of the product and its characteristics, namely the color.

7 – Supply deadline

The production time of PORVENTURA products is 4 to 12 (four to twelve) weeks, counted from the date of order. Changes or cancellation of an order will be possible in the 2 (two) days following the order date. In the case of changes, a new delivery time may have to be allocated.

Normal delivery to the unloading site takes place only on weekdays between 8 and 18 hours. Any special delivery needs are subject to overcharges.

If the Buyer does not authorize the delivery of a product, after receiving the information that the product is ready to be shipped, PORVENTURA reserves the right to charge € 100.00 for each week of storage, after a period of one month in storage.

In these circumstances, PORVENTURA disclaims any responsibility for any changes suffered by the product or its finishes resulting from the product's extraordinary exposure to the typical environmental conditions of a warehouse.